2
No current notifications
Welcome to Casitsu!
You are a Ninja, now! Start your adventure with 300% up to €/$1000 for your first 4 deposits. Then progress through all of our VIP Ninja levels with amazing rewards for each level!
50 Freespins!
Get 50 Freespins in Dead or Alive 2! Use Promocode DORA2 and start spinning!

Bonus Terms & Conditions

Bonus Terms and Conditions

In case of any discrepancy between the English version and any non-English version of these Terms and Conditions, the English version shall always prevail.

1.All and any bonuses are available to players from any countries unless otherwise stated. Players from Sweden (SE) are not eligible for bonus promotions.

2. All bonuses are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Neteller etc), IP, and shared computer, e.g. public library or workplace.

3. The following minimum deposits have to be made in order to claim any of the available bonus offers:

  • 1st Deposit Bonus - Code - SHODAN: 20 USD, 20 EUR, 30 CAD, 30 AUD, 200 NOK, 85 PLN, 2,500 JPY…

  • 2nd Deposit Bonus - Code - NIDAN: 20 USD, 20 EUR, 30 CAD, 30 AUD, 200 NOK, 85 PLN, 2,500 JPY…

  • 3rd Deposit Bonus - Code - SANDAN: 40 USD, 40 EUR, 60 CAD, 60 AUD, 400 NOK, 170 PLN, 5,000 JPY…

  • 4th Deposit Bonus - Code - YONDAN: 40 USD, 40 EUR, 60 CAD, 60 AUD, 400 NOK, 170 PLN, 5,000 JPY…

  • Monthly Free Spin Party - Code - PARTY: 20 USD, 20 EUR, 30 CAD, 30 AUD, 200 NOK, 85 PLN, 2,500 JPY…

  • Wednesday Freespins Code - SHINOBI: 20 USD, 20 EUR, 30 CAD, 30 AUD, 200 NOK, 85 PLN, 2,500 JPY…

  • Sunday Reload Bonus Code - NINJA: 20 USD, 20 EUR, 30 CAD, 30 AUD, 200 NOK, 85 PLN, 2,500 JPY…

  • Birthday Reward: 20 USD, 20 EUR, 30 CAD, 30 AUD, 200 NOK, 85 PLN, 2,500 JPY…

Please also note that NetEnt games are not available in the following countries: Afghanistan, Albania, Algeria, Angola, Belgium, Bulgaria, Cambodia, Canada, Denmark, Ecuador, Estonia, France, Guyana, Hong Kong, Indonesia, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Lao, Latvia, Lithuania, Mexico, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Romania, Singapore, South Korea, Sudan, Syria, Sweden, Taiwan, Uganda, Yemen, Zimbabwe.

4. Winnings from PARTY, SHINOBI and NINJA, as well as any freespin bonuses from the VIP Program, have to be wagered 60 times before they can be withdrawn. Any available no-deposit bonuses that are not Freespins, have to be wagered 60 times. All 4 bonuses from the Welcome Pack (SHODAN, NIDAN, SANDAN, YONDAN) have to be wagered before being withdrawable:

  • SHODAN, YONDAN - 30 times (wager 30x deposit + bonus sum)

  • NIDAN, SANDAN - 20 times (wager 20x deposit + bonus sum)

5. All bonus codes must be entered using capital letters only.

5.1 Bonus Promotions function in the following way:

Welcome Package
Step 1: Sign up to Casitsu.com and confirm your email address.
Step 2: Make a first deposit of at least 20€/$ or equivalent and use Bonus Code SHODAN.
Step 3: You will receive your deposit bonus immediately. 24 hours after your first deposit, you will receive 25 Freespins in Avalon: The Lost Kingdom. (Issued only one time, after the first deposit)
Step 4: Subsequent deposits (2nd, 3rd and 4th), have bonus codes NIDAN, SANDAN and YONDAN respectively. Please refer to the table above for depositing details.

Monthly Free Spin Party (PARTY)
Step 1: Make a deposit of at least $/€20 (30 AUD/CAD) and use the bonus code PARTY during the deposit.
Step 2: Go to your account and promotions section and activate the bonus.
Step 3: Check your notifications and click on the game to start playing with your freespins.

Wednesday Freespins (SHINOBI)
Step 1: Is it Wednesday? If yes, then make a deposit of at least €20 with bonus code SHINOBI.
Step 2: Go to your account and promotions section and activate the bonus.
Step 3: Check your notifications and click on the game to start playing with your freespins.

No Deposit Freespins (THIS PROMOTION HAS EXPIRED)
Step 1: Sign up to Casitsu.com and confirm your email address.
Step 2: Submit your verification documents and wait for verification by our staff.
Step 3: Check your notifications, activiate the bonus and click on the game to start playing with your freespins.

Islamic Republic of Iran, Democratic People's Republic of Korea, Algeria, Ecudador, Myanmar, Afghanistan, Angola, Cambodia, Guyana, Iraq, Kuwait, Lao PeopleÄs Democratic Republic, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Sudan, Lithuania, Latvia, Syrian Arab Republic, Uganda, Yemen, Zimbabwe, Israel, Hong Kong, Philippines, Taiwan, Singapore, United Kingdom, Unied States, Denmark, Ialy, Belgium, Spain, France, Republic of Korea, Romania, Bulgaria, Estonia, Portugal, Mexico, Ukraine, Malaysia, Indonesia, Bangladesh, Albania, Georgia, Thailand, Nepal, United Arab Emirates, Hungary, Poland, India, Slovakia, Kazakhstan, Vietnam, Bahrain, Egypt, Oman, State of Palestine, Mongolia, Benin, Botswana, Burundi, Cameroon, Chad, Comoros, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gambia, Ghana, Guinea, Guinea-Bisseau, Kenya, Lesotho, Liberia, Republich of Moldova, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao TOme and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, United Republic of Tanzania, Togo, Tunisia, Zambia, Greece, Slovenia, Croatia, Bosnia and Herzegovina, North Macedonia, Montenegro, Serbia, Sweden.


6. If a player is suspected in abusing the welcome promotion, or if a player hasn’t wagered the sum of deposit he made to receive these freespins at least 3 (three) times (excluding bets made at table games), Casitsu Casino management, at it’s sole discretion, reserves the right to cancel all bonuses and any winnings acquired from them. Bonus free spins can be obtained only on 2nd and subsequent deposits

7. Take note that game contributions have different percentages towards the wagering requirements:

  • Table Games – Baccarat, Blackjack, Hi-Lo – 10% (except for games with a live dealer)

  • Video Poker – 10%

  • Roulette, Poker – 10% (except for games with a live dealer);

  • Slots – 100% (except for the games listed below)

8. Please note that jackpot games and accumulating games are not available if any bonus is active. Accumulating games are (but not limited to): Bonanza, Scarab Treasure, Wheel of Wealth Special Edition, Wheel of Wealth, Untamed Wolf Pack, Untamed Giant Panda, Untamed Crowned Eagle, Untamed Bengal Tiger, Tomb Raider - Secret of the Sword, Tomb Raider, Spectacular Wheel of Wealth, Scrooge, Peek-a-Boo - 5 Reel, Medusa, Hot Ink, High Society, Untamed Giant Panda, Immortal Romance, High Society, Cool Buck, Beautiful Bones, Castle Builder, Queen of Gold, The Wish Master, Robin Hood: Shifting Riches, Devil's Delight, Ninja, Dr. Jekyll & Mr. Hyde, WhoSpunIt Plus.

Please also note that bonus funds are available only in slot games.

9. Minimal risk bets on any games (i.e. betting in proportions on different outcomes in the same hand to create “action” with minimal risk) do not qualify for completing the wagering requirement. Examples of minimal risk bets include betting on red and black simultaneously in Roulette, and betting player and banker simultaneously in Baccarat. Players who are found to be adopting these practices risk of having their bonus and winnings confiscated.


"Craps", "Scarab Treasure", Rocket Dice, "Dr. Jekyll & Mr. Hyde", "Fruitbat Crazy", "Max Quest: Wrath of Ra", "Pinocchio", "Spinfinity Man", "Split Way Royal", "Sugar Pop", "Sugar Pop 2: Double Dipped", "Super 7 Blackjack", "Tens or Better", "Three Card Rummy", "Triple Edge Poker", "WhoSpunIt Plus", "Zoom Roulette", "Ninja", "Egyptian Dreams Deluxe", "London Hunter", "Magic Oak", "Pumpkin Patch", "Santa’s Village", "Super Fast Hot Hot Respin", "Tree of Fortune", "Vegas High Roller", "Dead or Alive", "Lucky Angler", "Robin Hood: Shifting Riches", "Scudamore's Super Stakes", "Single Deck Blackjack", "The French Roulette", "The Wish Master", "TXS Hold'em Professional Series", "1429 Uncharted Seas", "Baker's Treat", "Eye of the Kraken", "Golden Legend", "Happy Halloween", "Hugo 2", "MULTIFRUIT 81", "Pearls of India", "Pimped", "Rage to Riches", "Royal Masquerade", "Sea Hunter", "Tower Quest", "Queen of Gold"
"Jade Butterfly", "300 Shields", "Agent Valkyrie", "Astro Legends: Lyra and Erion", "Art of the Heist", "Beautiful Bones", "Bikini Party", "Book of Oz", "Bookie of Odds", "Break Da Bank Again Respin", "Castle Builder", "Castle Builder II", "Cool Buck", "Dragon Dance", "Forsaken Kingdom", "Gems Odyssey", "Gems Odyssey 92", "Hot Ink", "Le Kaffee Bar", "Magic of Sahara", "Medusa", "Peek-a-Boo - 5 Reel", "Pets Go Wild", "Reel Gems", "Retro Reels", "Retro Reels Diamond Glitz", "Retro Reels Extreme Heat", "Scrooge", "Spectacular Wheel of Wealth", "Stardust", "Tomb Raider - Secret of the Sword", "Tomb Raider", "Untamed Bengal Tiger", "Untamed Crowned Eagle", "Untamed Giant Panda", "Untamed Wolf Pack", "Vampire: The Masquerade - Las Vegas", "Village People Macho Moves", "Wheel of Wealth Special Edition", "Wheel of Wealth", "Zombie Hoard", "Divine Forest", "Lemur Does Vegas", "Summer Splash", "Mines of Gold", "Alchymedes", "Cazino Cosmos", "Dark Vortex", "Dwarf Mine", "Double Dragons", "Holmes and the Stolen Stones", "Jackpot Raiders" , "Jokerizer", "Ozwin’s Jackpots", "Spina Colada", "The Dark Joker Rizes", "Tut's Twister", "Vikings go to Hell", "Vikings go Berzerk", "Wicked Circus", "Wolf Hunters", "Vikings", "Football: Champions Cup", "Secrets of Atlantis", "Jimi Hendrix", "Guns N' Roses", "Creature from the Black Lagoon", "Motörhead", "Reel Steal", "Joker Pro", "Blood Suckers", "Blood Suckers 2", "Jack Hammer", "Jack Hammer 2:, "Reel Rush", "Drive: Multiplier Mayhem", "Extra Chilli", " Wild Orient", "Secret of the Stones", "Jackpot 6000 ", "Mega Joker", "Good Girl-Bad Girl", "Safari Sam", "At the Copa", "After Night Falls Slot", "Slots Angels", "7th Heaven", "Ned and his Friends", "True Illusions", "Sin City Nights", "The true sheriff", "Puppy love plus", "Simsalabim", "Immortal romance", "Joker Strike", "Knockout Football", "Kingmaker", "Reel Rush 2", “Take The Bank”, "Roo Riches", "Serengeti Kings", “Dazzle me”, “Finn and the Swirly Spin”, “Coins of Egypt”, “Jungle Spirit: Call of the Wild”, “twin spin”, “twin spin deluxe”, “Jack and the Beanstalk”, “The Sword and The Grail”, “Reactoonz”, “The dog house”, “Greek Gods”, “5 lions gold”, “5 lions”, “Safari King”, “Tree of Riches”, “Wild Swarm”, “African Quest”, “Skulls Up!”, “Sakura Fortune”, “Three Musketeers”, “Kingmaker" (BTG)”, “Jammin' Jars Bonanza (BTG)”, “Cupids Strike 2”, “Mysterious”, “Release the Kraken”, “Joker’s Jewels”, “Hercules and Pegasus”, “Fat Rabbit”, “Lil Devil”, “Great Rhino Megaways” , " Genie Jackpots Megaways ", " Legacy of Ra Megaways ", " Hellcatraz ", " John Hunter and the Book of Tut ", " Buffalo Rising Megaways ", " Dragon Fall ", " Majestic King - Expanded Edition ", " MWA ", " Stallion Strike ", " Fruit Party ", " Hot Shots 2", " Wolf Legend Megaways ", " White Rabbit ", " Gaelic Gold ", " Valletta Megaways ", " Deadwood ", " New York ", " Barbarian Fury ", " Gods of Olympus Megaways ", " Fishin Frenzy Megaways ", " Jewel Strike ", " Chicago ", " bang, bang!", " Luck of the Irish Megaways ", " Return of Kong Megaways ", " Prehistoric Story ", " Safari Gold Megaways ", " Yak, Yeti & Roll ", " ChilliPop ", " Majestic Megaways ", " Viking Voyage ", " Action!", " Euphoria ", " Aztec Spell ", " TnT Tumble ", " African Fortune ", " Sweet Bonanza ", " Sweet Bonanza Xmas ", " Wild West Gold ", " Champions of Rome ", " Money Train ", " Snake Arena ", " Fat Santa ", " Egyptian Rebirth II ", " Nights of Egypt ", " Nights Of Magic", " Story Of Hercules ", " Story Of Hercules – Expanded Edition ", " Story Of Medusa ", " Majestic King ", " Majestic King - Christmas Edition ", " Colossus Fruits", " Colossus Fruits - Christmas Edition ", " Demi Gods III ", " Irish Treasures ", " Battle Maidens ", " Boom Pirates ", " The Great Albini ", " Stumpy McDoodles ", " Colossus Fruits Easter Edition ", " Origins Of Lilith ", " Lucky Mrs. Patrick ", " Nova Gems ", " Tiger’s Charms", " Dragon’s Charms ", " Vikings & Gods II 15 Lines Series ", " Siren’s Treasures II 15 Lines Series ", " Demi Gods II 15 Lines Series ", " 4 Horsemen ", " Sonic Reels ", " 9 Tigers ", " Black Horse Deluxe ", " Lucky 9", " Book of Sun Choice ", " Poisoned Apple 2", " Midnight Wilds ", " Book of Alchemy", " Surfin' Reels", " Reel Heist", " Street Fighter II: The World Warrior Slot", " Dead or Alive 2", " AutoRoulette 1", " Baccarat", " Baccarat 4", " Blackjack 2", " Blackjack 3", " Blackjack 6", " Blackjack VIP", " Oracle 360", " Portomaso Fashion Roulette", " Portomaso Oracle Roulette 1", " Portomaso Oracle Roulette 2", " Roulette 1", "Royal Mint" , "Jellyfish Flow", "3 Tiny Gods", "The Mystic Hive “, "5 Families", "Jungle Gorilla", "Reel Hero" , "Bombuster" , "Goldaur Guardians" , "Footbball Glory" , "Gods Of Power", "Flower Fortunes" , "The Hive!" , "Wild Cherry Blast" , "Fluffy Rangers" , "Rocket Stars" , "Monster Blast" , "Aztec Spins" , "Larry The Leprechaun" , "Deep Blue Jackbomb" , “Solar Queen”, “Marching Legions”, “Elite of Evil: Portal of Gold”, "Solar Temple", "Trail Blazer" , "Wizard Shop", "Black Horse" , "Presto!" , "Age of Conquest" , "Crystal Cavern" , "Golden Beauty" , "Bronco Spirit" , " Roulette 2".


Also excluded from the bonus promotion are all games with a live dealer. The Casino will make reasonable efforts to prevent players from reaching any of the above games, but if players do manage to reach these games any winnings from these games will be annulled.

11. Players can request a withdrawal of their deposits prior meeting the wagering requirements but keep in mind that the bonus and winnings will be forfeited.

12. When Playing with a bonus, real money will be spent first. Placed bets are subtracted from the player’s cash balance while they are betting, but if no cash is available the deduction will be geared towards the player’s bonus balance.

13. Bonus funds and winnings shall be voided after the expiration of the bonus.

14. When playing with bonus money (including welcome freespins winnings), playthrough (wagering) requirements should be first met before player can bet an amount higher than 5 EUR/5 USD/5 AUD/5 CAD/50 NOK/500 RUB, unless otherwise stated. This limit applies to a whole game round and includes double up wagers after a game round has been completed. All table games such as blackjack, baccarat, Hi-Lo, videopoker, poker, craps, roulette and others, as well as all live games and arcade games are included in this limitation. Violation of this rule can lead to cancellation of bonus and all winnings acquired before meeting wagering requirements. This decision is made at sole discretion of Casitsu Casino management.

14.1 The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a no deposit bonus or Free Spins offers is 20 EUR, 20 USD, 200 NOK, 30 CAD, 200 PLN, 30 NZD. To submit a withdrawal request, the account must be fully verified and a minimum deposit must be made.

The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, tournament bonus, any deposit bonus will be 10,000 EUR/USD/CAD/AUD, 100,000 NOK, 50,000 PLN, 250,000 CZK, 1,200,000 JPY. Exceptions are: Welcome bonus, personal VIP bonus or the weekly bonuses.

15. Any bonus can be cancelled before meeting the wagering requirements. Please contact Casitsu Casino customer support to learn more about cancelling a bonus.

16. Only one deposit bonus can be claimed at a time. Bonuses related to deposit cannot be combined.

17. Casitsu Casino management has the right to void any bonuses or winnings obtained through suspected deceptive behavior.

18. Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited.

19. Casitsu Casino reserves the right to confiscate any bonuses or winnings received in a fraudulent manner. Casitsu Casino terms forbid abusing bonus offers (customer bonus ratio (deposits:bonuses) exceeds 50%). If cases of such abuse come to light, the casino reserves the right to confiscate the winnings obtained while abusing the bonuses and disable bonuses for the customer's account.

20. Any player with active cooling-off is not eligible to participate in any Casitsu Casino promotions and will not receive any bonuses during this time.

21. Bonus is automatically cancelled upon active balance reaching amount of 0.05 USD, 0.05 EUR, 0.05 NOK, 0.05 NZD, 0.05 CAD, 0.05 PLN, or less.*

*This term only applies balance tied to bonus, i.e. deposit + bonus or only bonus in case of no deposit bonus, and doesn't apply funds on player's balance gained from other deposits or bonuses.

22. If you have made the minimum deposit, but no bonus appeared on your account, please, do not place any bets, and we will credit it manually. In such case, please, contact our support service team here or write us directly at support (at) casitsu.com, or use our live chat feature.

23. In case of any discrepancy between the English version and the non-English version of these Bonus Terms, the English version shall always prevail.

24. Casitsu Casino management has the right to update bonus terms at any time.

25. Players from Sweden are not eligible for any bonus at Casitsu Casino.

REFUND POLICY

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

Dormant Accounts

An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is reactivated.

Complaints

You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.

In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

The Casitsu General Terms and Conditions also apply to the Promotions and VIP program.

We use cookies to improve your experience. By using our website you are accepting our Cookie Policy Cookie Policy